Privacy Policy

Café Paloma Rivera Exotic, headquartered in Dosquebradas, Risaralda, Colombia, is the controller of your personal data under Colombian Law 1581 of 2012 and, where applicable, the EU General Data Protection Regulation (GDPR).

• Contact and billing details when you place an order (name, email, phone, address, ID document).
• Contact details when you join the Club (name, phone).
• Conversation history when you message our WhatsApp.
• Browsing data (detected country and language) to show correct pricing and content.

We use your data to process orders, coordinate shipping, provide support via WhatsApp, manage your Club membership and, if you opt in, send you updates and promotions.

Your data is stored in Firebase (Google Cloud). Payment data is processed by the relevant payment gateway; we do not store card data on our servers. WhatsApp communication is processed through the WhatsApp Business Platform (Meta).

You can access, update, correct or request deletion of your data at any time by writing to info@palomariveracoffee.com. If you are in the European Union, these rights are exercised under the GDPR.

We use browser local storage (sessionStorage) to remember whether you already closed a promotional popup. We use Google Analytics and Microsoft Clarity to understand how the site is used (pages visited, heatmaps, anonymous session recordings) — we do not sell or share this data for advertising purposes. If you visit from Spain, we ask for your consent before enabling these tools via a cookie notice.

We may update this policy periodically. The last-updated date is shown at the top of this page.

To exercise your rights or ask about how we handle your data, contact us at info@palomariveracoffee.com or 573506604372.